Returns & Refunds
How long do I have to return an item?
Eligible items may be returned within the timeframe stated in your order confirmation or product page.
What condition must returned items be in?
Items must generally be unused, undamaged, and returned with original packaging and accessories.
How do I start a return?
Contact thapaz support before returning an item. We’ll provide the next steps and return instructions.
When will my refund be issued?
Approved refunds are issued to the original payment method after the returned item is inspected.
Are any products excluded from returns?
Some products may be non-returnable for hygiene, safety, or other product-specific reasons.